Privacy Policy

1. Introduction

Welcome to Mach11. This Privacy Policy explains how Mach11 ("we," "our," or "us") collects, uses, stores, and protects your information when you use our mobile application and related services (collectively, the "Service").

Mach11 is an agentic browser and AI agent platform that performs tasks on the web on behalf of users. Our app enables AI-driven automation for browser-based actions such as navigating websites, filling forms, extracting information, and completing user-defined workflows.

By using Mach11, you agree to the collection and use of information as described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

2. Information We Collect

Mach11 may collect the following types of information to provide and improve its services:

Account Information

Users may sign up or log in using email and password. This information is used solely for authentication, account management, and security purposes. When you create an account, we may collect:

• Email address
• Password (stored in encrypted form)
• Profile information you choose to provide

User Inputs and Content

When you use Mach11 to perform automated tasks, we collect:

• Text prompts entered by the user
• Images or files uploaded by the user
• Instructions provided for task execution or automation
• Task configurations and workflow settings

This data is processed only to perform user-requested actions and improve task accuracy. All browser or agent actions are explicitly initiated by you, the user. Mach11 only performs tasks that you request.

Credentials for Third-Party Platforms (Optional)

If you choose to enable automation on external platforms (such as websites or services), you may optionally provide login credentials for those platforms. These credentials are:

• Explicitly provided by you, the user
• Used only for executing authorized automation tasks
• Never shared or sold to third parties

Usage and Technical Data

We collect information about how you interact with our app, including:

• App interaction data (e.g., feature usage, task execution status)
• Device and technical information required for app functionality and performance monitoring
• Task execution history and outcomes
• Time and frequency of app usage

Device and Technical Data

We automatically collect certain technical information, including:

• Device type and model
• Operating system and version
• Unique device identifiers
• IP address
• App version
• Crash logs and performance data

3. How We Use Information

We use collected data to:

• Authenticate Users and Manage Accounts: To verify your identity and maintain your account
• Execute AI-Driven Tasks: To perform browser-based and agentic tasks requested by you
• Enable Optional Automation Workflows: To execute authorized automations on third-party platforms when you provide credentials
• Improve Product Performance: To enhance reliability, user experience, and AI capabilities
• Provide Customer Support: To respond to your inquiries, troubleshoot problems, and provide assistance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted using AES-256-GCM encryption at rest
• Data in Transit: All data transmitted between your device and our servers is encrypted
• Access Controls: Access is restricted to authorized systems only
• Secure Infrastructure: We use secure server infrastructure with regular security assessments
• Monitoring: Continuous monitoring for security threats and vulnerabilities

Industry-standard security measures are applied to protect user information. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest level of protection for your data.

5. Data Sharing and Third Parties

We may share your information in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our Service, such as cloud hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information when necessary to protect our rights, privacy, safety, or property, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. User Controls and Choices

You remain in full control of the data you provide. You can exercise the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account settings or by contacting us
• Deletion: You can request deletion of your account and associated data by contacting our support team
• Platform Credentials: Third-party platform credentials are optional and can be removed by you at any time
• Data Export: You can request a copy of your data in a portable format
• Opt-Out: You can opt out of promotional communications by following the unsubscribe instructions in those messages

Users may contact support to request account or data-related assistance at support@mach11.io.

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Task and Usage Data: Retained to provide service functionality and improve our AI capabilities
• Technical Data: Retained for security, analytics, and troubleshooting purposes

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law or for legitimate business purposes such as fraud prevention.

8. Children's Privacy

Mach11 is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at support@mach11.io.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you of significant changes through the app or via email
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Mach11 after changes are posted constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your inquiries and resolving any concerns about your privacy in a timely manner.